INTRODUCTION
At Active Lifestyle Wellness we believe in the many benefits of Pilates and small group exercise. All of our workouts are designed to give you a full body workout using the Pilates reformer.
STUDIO TERMS AND CONDITIONS
By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below (Terms and Conditions).
If you do not agree with any of these Terms and Conditions, please do not participate in our classes.
We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted to our Website and you agree to be bound by such changes.
References to “we”, “us” and/or “our” in these Terms and conditions is a reference to Active Lifestyle Physiotherapy Epping Pty Ltd , trading as “Active Lifestyle Wellness” and its’ related entities
1. Medical Warning
Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.
When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.
You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.
By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the instructors and will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.
2. Prices and Booking
Our current prices and timetables are displayed on our Website. From time to time, our prices may change and these will be notified on the Website.
To sign up to participate in our classes, you must create an account with us. Your account will be governed by these terms and conditions, our Website Terms of Use, and Privacy Policy.
There are a set number of spaces in each class. To attend a class, you must make a booking. Bookings can be made online, via our website via the app.
3. Cancellation Policy
To cancel a booking, you must provide at least 24hours prior to the commencement of the class. Cancellations made with less than 24 hours notice will incur the full cost of the class booked.
Class bookings can be canceled or rescheduled online by via the web portal or within the App
If you know you will not be able to make a class for which you have booked, within the 24 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your booking on the reformer.
4. Class Packs
All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack, a fortnightly membership or as a casual attendance /drop in pass (available for purchase on our website and within the app/portal).
A class pack entitles the holder of the pack attendance at classes of the same type/format of class.
Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser.
The sale of a class pack is final. Active Lifestyle Wellness does not offer any refunds, transfers, suspensions or extensions on class packs due to change of mind, user error, change of address, unsuitability or any other reason.
5. Referral Credit
From time to time, we may offer Studio credit to our existing clients for introducing a new client to our Studio. Credit may be used towards purchasing a class pack. It is not redeemable for cash, and is not transferable.
6. Gift Vouchers
From time to time, our Studio may offer gift vouchers for sale. Gift vouchers may also, from time to time, be given away by our Studio for free or distributed as a reward, incentive, or as part of a marketing or promotional campaign.
Gift vouchers are limited to the current dollar value held on the voucher and are not redeemable for cash.
We bear no responsibility for loss or theft of Gift Vouchers. All Gift Vouchers have a strict expiry date. Unredeemed balances on Gift Vouchers are not refundable.
Gift Vouchers may not be returned, resold or used for any unauthorized advertising, marketing, sweepstakes or other promotional purpose.
7. Class Schedules
Class Schedules are subject to change or cancellation without notice.
We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.
We reserve our right to change our opening hours at our studio at any time, without notice to you.
8. Conditions of Entry
Active Lifestyle Wellness, reserves the right to refuse entry to, or eject from our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner.
In order to minimize disruption during classes held, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. We reserve the right to enact a lock out policy should you not arrive within 15 minutes of your start time.
You are required to treat all persons and property at the Studios with all due care and respect.
For hygiene purposes, socks must be worn at all times during your workout. Grip socks are available for purchase from the retail display or from your instructor if you forget to bring some.
For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are a doctor and you are on call for example.
9. Personal Safety and Acceptance of Risk
By attending our Studio and participating Pilates classes, you will be performing physical activity and exercise which has an inherent risk of personal injury. Participating in Pilates is undertaken at your own risk.
You must inform instructors if there are any risks to your health by participating in Pilates, including in a Class, such as if you have a pre-existing injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement. Participating in any form of exercise at our Studios with a Medical Condition is done entirely at your own risk.
You acknowledge that your participation in any from or exercise at our Studios may involve risks, including risk of personal injury.
Active Lifestyle Wellness Pilates instructors and studio staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.
You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that Pilates practice is undertaken in accordance with Pilates best practice.
10. Pregnancy
Our regular classes are safe for women to attend up to 14 weeks of pregnancy. Once pregnancy reaches 14 weeks, it is required that you seek guidance from your obstetrician or midwife as you may need to stop attending the standard classes.
11. Special Promotions
From time to time, Active Lifestyle Wellness may offer promotions including introductory offers for new clients, prize draws or other promotions as per the advertised terms and conditions.
12. Your Personal Information
Your personal information collected by us in accordance with these Terms and Conditions will at all times be dealt with in accordance with our Privacy Policy.
17. Limitation of Liability
Except for any liability that cannot be excluded by law, Active Lifestyle Wellness excludes all liability, for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any way out of your attendance at our classes.